BRITA NEW ZEALAND STANDARD WARRANTY & SPARE PART CONDITIONS

When you purchase BRITA products, you will also receive coverage from the BRITA Standard Warranty. This coverage operates alongside and in addition to your statutory rights under New Zealand consumer law. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under, the BRITA Standard Warranty. 

Summary of Standard Warranty & Additional Guarantee 

BRITA STANDARD WARRANTY

  • Claim period – 2 years from date of purchase 

  • Cost of coverage – Included at no additional cost 

  • How to make a claim – Call BRITA support on 0800 427 482 or email NZ10_help@brita.net

  • Included repair or replacement options: At the discretion of BRITA customer service 

CONDITIONS APPLYING TO THE STANDARD WARRANTY

  • Only valid from the date of original purchase of new, boxed products only. Second hand purchases or gifted product warranties will still be subject to proof of the original purchase.  

  • Ex. Display products are not covered under this warranty because of their intended purpose.  

  • Customers must register their product and retain proof of purchase using the following website address www.register.brita.net within the 2-year period. 

  • Proof of purchase must state the purchase date and specific product purchase.  

  • For BRITA taps to be eligible, they must be one of the following models: mypure A1, or mypure A1C.  

  • The guarantees do not apply to damage from improper use or incorrect installation.  

BRITA SPARE PARTS PROVISION

  • BRITA offers a customer spare parts service which is a voluntary service of BRITA SE. The distribution of spare parts is at the discretion of BRITA customer service and is subject to availability and proof of purchase. There is no legal claim to the provision of spare parts to the customer.  

  • In the event that spare parts are not available for the product, BRITA Customer Service may at their discretion provide an alternative solution.  

  • Whilst BRITA offer this spare parts service they are not responsible for the labour costs associated with repairing or replacing the parts nor are they responsible for incorrect installation modification or repair by an installer or repairer not authorised by BRITA.  

Warrantor Details:  

BRITA Australia at 1 Innovation road, Macquarie Park NSW 2113 Australia.